Refund Policy
Thank you for choosing Brick & Basil Pizzeria for your dining experience. This Refund Policy explains how we handle refunds, exchanges, and cancellations for orders placed through our website briarfieldcenter.sbs and at our brick-and-mortar location. If you have questions not covered here, please contact us at +44 20 7946 0958.
Last updated: July 15, 2025
1. Eligibility for refunds
Refunds are available for food orders that are prepared and served by our team but do not meet the standards of quality, safety, or accuracy promised at the time of purchase. Refund eligibility applies to entire orders or specific items when reported within 24 hours of pickup or delivery. We reserve the right to assess each claim on its own merits. In some cases, customers may be offered a replacement item or a credit toward a future order instead of a monetary refund.
2. Timeframe and process
To request a refund, please contact +44 20 7946 0958 or email us through our site within the timeframe stated above. Please include your order number, date of purchase, the items involved, and a brief description of the issue. For online orders, refunds are processed back to the original payment method within 5–7 business days after approval. For in-person purchases, refunds are issued as a store credit or a cash refund, at our discretion, within 2–3 business days.
3. Non‑refundable items
Special orders, customization requests, and items that have been consumed or partially consumed are generally non-refundable unless the product is defective or not as described. Beverage substitutions, including lemonades such as juice or lemonade, are eligible for refund if the item is incorrect or spoiled, in line with the same evaluation criteria as food items.
4. Delivery issues
If a delivery order arrives incomplete, damaged, or late beyond our approved window, you may qualify for a full or partial refund. Please document the issue with photos when possible and contact our team promptly. We will investigate and respond with a resolution, which may include a refund, credit, or replacement item.
5. Exchanges and credit
We may offer an exchange or a credit toward a future purchase in lieu of a direct refund, depending on inventory and the nature of the issue. Credits are valid for a specified period and are issued to the account associated with the original order. If you prefer a refund to the original payment method, please indicate this preference in your request.
6. How refunds are issued
Refunds are issued in the same currency used for the purchase. If a currency conversion is required, it will be applied according to your card issuer or payment provider’s terms. We aim to process refunds promptly and strive to complete all approved refunds within the stated timelines.
7. Contact and compliance
For questions about refunds or to initiate a claim, contact +44 20 7946 0958 or visit briarfieldcenter.sbs. Our customer service team is available during business hours in London, United Kingdom and will assist with verification steps to protect your order information. If you wish to appeal a decision, please request a supervisor review by providing your order details.
8. Privacy and data handling
When processing refunds, we only collect information necessary to verify the purchase and fulfill the refund. We do not share your personal data with third parties beyond what is required to complete the transaction, and we retain records in accordance with applicable law. For address verification, we may reference 43 Bedford Street, London, WC2E 9HA, and United Kingdom.
9. Changes to this policy
We may update this Refund Policy from time to time. Any changes will be posted on our site with the most recent effective date. We encourage customers to review the policy periodically to stay informed about eligibility, timelines, and contact methods. By continuing to order from Brick & Basil Pizzeria you agree to the current terms of this policy.
10. Disclaimers
While we strive to maintain the highest standards of food safety and service, refunds are at the discretion of Brick & Basil Pizzeria management. This policy is intended to be fair and transparent and does not limit any rights you may have under applicable local consumer protection laws.
Contact details: Brick & Basil Pizzeria Customer Service, +44 20 7946 0958, briarfieldcenter.sbs, Address: 43 Bedford Street, London, WC2E 9HA, United Kingdom.